I speak globally on iterative design, information architecture, product design, and a diverse array of UX-related topics. My day job is leading the product design at 18F, a digital services agency inside the U.S. federal government.
In the past, I managed several dozen large-scale CMS migrations for large (often-slow moving) entities around the country. (Here's a talk about the time we migrated a municipal website to Drupal 8, while culling content to just (around) 500 pages.)
These days, my talks around focused around reducing hostility, quantifying the cost of friction in design, and interrogating how designers have abdicated our responsibility for destructive patterns across digital products. I've been calling itConsequence Design.
Despite all of that, I'm pretty fun at parties. I'm happy to offer music recs, loose-leaf tea tips, or talk to you about how much I enjoy Pesäpallo. I've been a lifelong fan of the New Jersey Devils, and (inexplicably) Toronto Blue Jays. Sometimes, I coach high school tennis and invented a sport, once. Right now, I'm based in Portland, Oregon.
Here are some recent blog posts (that I'll eventually move to this site...)